1. Refund & Return Eligibility

Refunds, replacements, or exchanges may be offered if your item:

• Arrives damaged during shipping

• Has a significant defect not typical of handmade resin

• Is incorrect compared to what you ordered

To qualify, you must contact me within 7 days of receiving your order with:

• Your order number

• Clear photos of the issue

• A brief description of what happened

​

​

2. Resin Art Characteristics (Not Considered Defects)

Because all my jewelry and resin pieces are handmade, the following characteristics are normal and NOT considered defects:

• Small air bubbles

• Slight variations in color, sparkle, or pigment flow

• Minor uneven textures on the back or edges

• Micro-scratches from sanding, polishing, or mold release

• Light doming differences

• Natural curing marks

• Variations caused by temperature, humidity, or pigment behavior

• Slight differences from item photos (every piece reacts to resin uniquely)

These natural characteristics are part of what makes your piece one-of-a-kind.

​

3. Items Not Eligible for Refund

Unless the item arrives damaged or defective, I cannot offer refunds on:

• Custom or personalized orders

• Items with added names, colors, ashes, florals, or special inclusions

• Sale or clearance items

• Items damaged after delivery due to drops, chemicals, water, heat, improper storage, or rough handling

• Items that naturally yellow over time from sunlight (a known resin behavior)

• Resin damaged by perfumes, alcohol, hand sanitizers, cleaners, or acetone

• Fading or discoloration caused by UV exposure

Resin is sensitive, so proper care is important. Care instructions are provided, and damages caused by improper care are not eligible for refund.

​

​

4. Exchanges & Replacements

If your item does qualify:

I may offer one of the following:

• A replacement (if possible)

• A recreation of the item — though slight differences are guaranteed due to resin’s nature

• Store credit

• A refund

If I cannot recreate the piece (certain pigments, flowers, molds, or materials), we will choose the best solution together.

​

​

5. Refund Processing

If approved:

• Refunds go back to your original payment method

• Banks typically take 3–10 business days to process

• Shipping fees are non-refundable unless the issue was my fault

​

​

6. Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or broken:

1. Contact me within 7 days

2. Include photos of the damage AND the packaging

3. I will review your claim with care and respond quickly

I want your experience to feel safe and supported.

​

​

7. Lost or Delayed Packages

If your package is lost or delayed by the carrier:

• I will assist you in filing a claim

• Refunds or replacements depend on the carrier’s investigation

If the address provided was incorrect, I cannot offer refunds or replacements.

​

​

8. Cancellations

Orders may be cancelled before I begin making them or before they are shipped.
Custom orders cannot be cancelled once work has started.

​

​

9. Resin Safety Disclaimer

By purchasing resin items, you understand:

• Resin may yellow slightly over time with sun/UV exposure, although i use a resin that is marketed not to yellow over time.

• Resin should be kept away from heat, chemicals, and water.

• Resin jewelry should not be worn in pools, showers, or while using hand sanitizer.

• Resin can crack if dropped or bent.

• Some people may have skin sensitivities to certain metals or resins, but these are very rare.

These issues are not considered defects.

​

​

10. Contact Information

If you have questions or need help with a refund, please contact:

📧 Your email here
🌐 baxcustomcreations.com

I truly want every customer to feel cared for and respected, and I will always do my best to resolve concerns with compassion, honesty, and transparency.

​