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Privacy Policy

A legal disclaimer

📄 Privacy Policy

Last updated: November 21, 2025

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Thank you for visiting Bax Custom Creations. Your trust means so much to me. As a small, heart-led business, I am committed to protecting your personal information with honesty, care, and transparency. This Privacy Policy explains what information I collect, how I use it, and the steps I take to keep it safe.

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1. Information I Collect

I may collect the following types of information when you visit or purchase from my website:

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Personal Information

  • Name

  • Email address

  • Shipping and billing address

  • Payment information (processed securely through my payment provider)

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Automatically Collected Information

When you browse my website, certain data is automatically collected, such as:

  • IP address

  • Browser type

  • Device type

  • Pages viewed

  • Cookies and similar tracking technologies

This helps me understand how visitors use my site so I can improve their experience.

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2. How Your Information Is Used

I use your information to:

  • Process and ship your orders

  • Contact you about your purchase

  • Provide customer support

  • Improve website performance

  • Send updates or promotions (only if you subscribe)

I do not sell or rent your personal information to anyone — ever.

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3. Sharing Your Information

I only share your information with trusted third parties when necessary to operate my business, such as:

  • Payment processors (e.g., Square, PayPal)

  • Shipping carriers

  • Website hosting platforms (Wix)

These services only receive the information they need to perform their role and must protect it as well.

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4. Cookies & Tracking Technologies

My website uses cookies to:

  • Improve site performance

  • Remember your preferences

  • Help me understand how visitors interact with the site

You can disable cookies in your browser at any time.

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5. Protecting Your Information

I value your trust, so I take steps to keep your information safe, including:

  • Secure checkout through trusted payment providers

  • Encrypted connections (HTTPS)

  • Limited information access

Although no online system is 100% perfect, I am committed to protecting your data to the best of my ability.

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6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information I hold about you

  • Request corrections to your information

  • Ask for your data to be deleted

  • Withdraw consent for marketing emails

To make a request, please contact me directly.

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7. Children’s Privacy

This website is not intended for children under 13, and I do not knowingly collect personal information from minors.

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8. Changes to This Policy

I may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

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9. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact me:
🌐 baxcustomcreations.com

📦 Shipping Policy 

Last Updated: November 21, 2025

At Bax Custom Creations, every item is handmade with care and attention. This Shipping Policy outlines the terms, conditions, and procedures related to processing and delivering orders. By placing an order, you agree to the guidelines described below.

 

1. Processing Times

Because each piece is handcrafted, processing times ensure safe curing, quality control, and proper packaging. Ready-Made Items Orders containing ready-made products are processed and prepared for shipment within 2–5 business days.

Custom & Made-to-Order Items Custom creations may require 5–6 business days, depending on design complexity, resin curing time, and material availability. If delays occur, I will contact you directly. Processing time refers to preparation time and does not include delivery time.

 

2. Shipping Rates.

To keep costs fair and simple, shipping fees are charged as follows: Standard Shipping (No Tracking): $5.00 CAD Tracked Shipping: $15.00 Shipping rates apply to each order and are displayed at checkout.

 

3. Shipping Methods & Estimated Delivery Times

Orders are shipped through Canada Post or another reliable carrier. Estimated delivery times are: Standard Shipping: 3–10 business days (no tracking) Tracked Shipping: 2–7 business days (includes tracking number). During peak seasons, holidays, extreme weather, or postal disruptions, delivery times may vary. Once your order has shipped, you will receive a confirmation email. If you purchased tracked shipping, your tracking number will be included

 

4. Packaging & Handling

order is packaged thoughtfully and securely to protect delicate handmade items. Packaging may include: Bubble wrap or cushioning, reinforced mailers, and protective sleeves for resin. Moisture-resistant materials, when necessary package is prepared by hand to ensure your items arrive safely

 

5. Local Pickup (Optional)

If you are located in Peterborough, Ontario, local pickup may be available upon request. Pickup instructions will be provided after your order is placed.

 

6. Lost, Delayed, or Damaged Shipments 

Lost or Delayed Shipments: orders shipped with Standard Shipping ($5.00), tracking is not available, and I cannot provide real-time updates once the item has been shipped. For Tracked Shipping ($15.00), tracking details will allow you to follow the delivery progress. If your package appears lost or delayed, please reach out, and I will assist you in any way I can. Damaged Orders. If your order arrives damaged, please contact me within 48–72 hours with photos of the damaged packaging and the shipping label. After reviewing the case, I will offer a solution such as a replacement, repair, or store credit.

 

7. Incorrect or Incomplete Addresses

Please ensure that your shipping address is accurate at checkout. If an incorrect or incomplete address results in a lost or delayed package, I cannot issue a refund or replace the order free of charge. If the carrier returns the package to me, I can reship it for an additional:$5.00 (Standard)$15.00 (Tracked)

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8. Contact Information

questions regarding this Shipping Policy or assistance with an order, please contact:

baxcustomcreations@gmail.com

🌐 baxcustomcreations.com

I’m always here to help and ensure your experience is positive, smooth, and cared for.

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